Thank you for shopping with Yatara. We are committed to delivering your jewelry safely, securely, and on time. Please review our delivery policy below for details regarding order processing and shipping.

1. Order Processing Time

Ready-Made Jewelry

Orders are typically processed within 1–3 business days after payment confirmation.

Custom Jewelry

Production timelines vary depending on the design and complexity of the piece.

• Estimated production time will be shared upon order confirmation.

• Custom orders begin only after design approval and payment confirmation.

Business days exclude weekends and public holidays.

2. Shipping & Delivery Time

Delivery timelines depend on your location:

• Local Deliveries: Estimated delivery within [X–X] business days.

• International Deliveries: Estimated delivery within [X–X] business days.

Please note that delivery times are estimates and may vary due to courier delays, customs processing (for international orders), or unforeseen circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location.

Yatara may occasionally offer:

• Free shipping on qualifying orders

• Promotional shipping offers during special campaigns

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (where applicable).

5. Delivery Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout. Yatara is not liable for delays or lost packages resulting from incorrect address details provided by the customer.

6. International Shipping & Customs

For international orders:

• Customers are responsible for any customs duties, taxes, or import charges required by their country.

• Customs clearance delays are beyond our control and may affect delivery timelines.

7. Damaged or Lost Packages

If your order arrives damaged or if you suspect your package is lost:

• Please contact us within 48 hours of delivery.

• Provide clear photos (for damaged items) along with your order details.

We will investigate promptly and work with the courier service to resolve the issue.

8. Delivery of Custom Jewelry

Custom-made pieces require production time before shipping. Delivery timelines begin only after the piece has been completed.

Due to the personalized nature of custom jewelry, delivery dates are estimates and may vary depending on design complexity.

9. Contact Us

For any delivery-related inquiries, please contact:

Yatara
Email: hello@yatara.lk
Phone: +94 71 232 9290